Editor,

Do you know what it is like to have someone in your corner? How about someone in all four corners plus the middle of the room? Well, I just experienced that.

I had a crisis regarding my business phone; it felt to me as if I had fallen down an elevator shaft! Within minutes of making a phone call to Frontier Communications, help was in my shop.

The problem wasn’t theirs, but they embraced it like it was. From the top rung of the ladder to the bottom, Frontier employees reached out to me to solve my self-created dilemma.