DPW staffing shortage increases

NORWICH – When it comes to staffing shortages, no one knows more about running an understaffed department than City of Norwich Superintendent of Public Works Carl Ivarson.
“We’re down six people right now,” Ivarson said. The six vacant positions include a lead operator, a laboratory technician, parks and pool maintenance and two employees who are out for medical reasons.
“It’s hard for the others to make up the work, but we’ve got to get the work done one way or another,” Ivarson said.
According to the DPW superintendent, the lead operator position has been vacant for an extensive period of time. The department has had a difficult time filling the position because of the amount of training required, the responsibilities and the hourly pay compared to other nearby departments.
“Grade three operators are few and far between. We are having difficulty filling the position and different wages are probably a part of it,” said Human Resources Director Deborah DeForest.
“It’s hard to recruit new people into a field where the wages are low,” Ivarson said, saying that most departments require a four year degree, and fewer people are going into the field. “The average age of a lead operator is 51,” he said.
“We’re trying to recruit fully qualified personnel, and there’s been little to no response from people who I feel are qualified to fill the position,” Ivarson said.
According to DeForest, extensive efforts have been made to fill the lead operator position, but so far they’ve been unsuccessful. She explained that she currently has several applications for the lab technician position and that the city will begin actively seeking candidates for the other two open positions later in the year.
Because the DPW is not fully staffed, Ivarson said some projects have been contracted out that otherwise would have been done in-house. The construction on Eaton Avenue may have been done in-house if staffing was available, but the department is doing what they have to do to keep up, he says.
“They (the DPW employees) have done a good job picking up the pace because they know we’re down in numbers,” Ivarson said.
The DPW Superintendent said he hopes everyone realizes all of the work that is done every day to keep the city running smoothly. “We have a dedicated group of employees. I hope people realize, they do a lot more than just plowing the streets. They’re working hard every day,” Ivarson said.

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