Attorney General Schneiderman files suit against Time Warner Cable
NEW YORK – New York Attorney General Eric T. Schneiderman yesterday, Feb. 1, announced a lawsuit against Charter Communications Inc. and its subsidiary Spectrum - Time Warner Cable on the grounds that they allegedly have been conducting a deliberate scheme to defraud and mislead New Yorkers by promising internet service that they knowingly could not provide.
The suit filed by Schneiderman alleges that since January 2012 Spectrum - Time Warner Cable’s marketing promised subscribers that they would receive a “fast, reliable connection” to the internet from anywhere in their home.
A 16-month investigation by the Attorney General’s office consisting of corporate communications and a number of subscriber speed tests found that Spectrum - Time Warner subscribers were getting “dramatically short-changed on both speed and reliability.”
“The allegations in today’s lawsuit confirm what millions of New Yorkers have long suspected -- Spectrum-Time Warner Cable has been ripping you off,” said Attorney General Schneiderman. “Today’s action seeks to bring much-needed relief to the millions of New Yorkers we allege have been getting cheated by Spectrum-Time Warner Cable for far too long. Even now, Spectrum-Time Warner Cable continues to offer Internet speeds that we found they cannot reliably deliver.”
The suit alleges that subscribers’ wired internet speeds for the premium plan were up to 70 percent slower than promised; WiFi speeds were even slower, with some subscribers getting speeds that were more than 80 percent slower than what they had paid for. As alleged in the complaint, Spectrum-TWC charged New Yorkers as much as $109.99 per month for premium plans that could not achieve speeds promised in their slower plans.
The Attorney General’s investigation also alleges that Spectrum-Time Warner Cable executives were aware that the company’s hardware and network were incapable of achieving the speeds promised to their subscribers, yet continued to make false representations and promises about speed and reliability.
The investigation further alleges that while Spectrum-TWC earned billions of dollars in profits from selling its high-margin Internet service to millions of New York subscribers, it repeatedly declined to make capital investments necessary to improve its network or provide subscribers with the necessary hardware.
The suit filed by Schneiderman alleges that since January 2012 Spectrum - Time Warner Cable’s marketing promised subscribers that they would receive a “fast, reliable connection” to the internet from anywhere in their home.
A 16-month investigation by the Attorney General’s office consisting of corporate communications and a number of subscriber speed tests found that Spectrum - Time Warner subscribers were getting “dramatically short-changed on both speed and reliability.”
“The allegations in today’s lawsuit confirm what millions of New Yorkers have long suspected -- Spectrum-Time Warner Cable has been ripping you off,” said Attorney General Schneiderman. “Today’s action seeks to bring much-needed relief to the millions of New Yorkers we allege have been getting cheated by Spectrum-Time Warner Cable for far too long. Even now, Spectrum-Time Warner Cable continues to offer Internet speeds that we found they cannot reliably deliver.”
The suit alleges that subscribers’ wired internet speeds for the premium plan were up to 70 percent slower than promised; WiFi speeds were even slower, with some subscribers getting speeds that were more than 80 percent slower than what they had paid for. As alleged in the complaint, Spectrum-TWC charged New Yorkers as much as $109.99 per month for premium plans that could not achieve speeds promised in their slower plans.
The Attorney General’s investigation also alleges that Spectrum-Time Warner Cable executives were aware that the company’s hardware and network were incapable of achieving the speeds promised to their subscribers, yet continued to make false representations and promises about speed and reliability.
The investigation further alleges that while Spectrum-TWC earned billions of dollars in profits from selling its high-margin Internet service to millions of New York subscribers, it repeatedly declined to make capital investments necessary to improve its network or provide subscribers with the necessary hardware.
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